This week saw the launch of Birmingham’s Victim Charter which sets out to improve the experience of victims of crime and anti-social behaviour.
Birmingham’s Victims’ Champion, Cllr Jess Phillips was appointed in June 2012 and following extensive consultation with victims of crime, statutory sector providers and the voluntary sector, developed the first Victim’s Charter for the city.
The charter contains a series of recommendations that partner organisations have signed up, which will give victims the respect and support that they deserve during what is a traumatic time.
As a victim of crime you will expect to receive a minimum standard outlined in the Code of Practice:
- to be taken seriously
- treated with kindness when reporting an incident and thereafter
- treated with dignity, respect and to be treated fairly
- to be referred to Victim Support and/or specialist providers for additional support
- to be kept up to date
- to be offered the option of a contact plan
- listened to, regardless of agency and not passed around
- and know where to go if thing are not right and how agencies can be held accountable
Baroness Helen Newlove, Victims’ Commissioner for England and Wales congratulated Birmingham on becoming one of the first cities to introduce a Victims’ Charter affirming an important commitment that a real difference can be made to meet the need of victims.
At the launch Cllr Jess Phillips emphased that the interests of a victim of crime or anti-social behaviour must always be put forward whenever any incident is being investigated by public agencies and the charter will ensure this is the case.
During the same event, a video outlining the aims of the Vicitms’ Charter was also premiered: